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Why You Need a Support Plan

Just the other day I sent a proposal to one of my customers for ongoing support. I prefer to establish a flat-rate monthly support plan for my customers, which can be used for questions, troubleshooting, bug fixes, and emergencies. The flat rate arrangement is good for my customers, because they can budget for it appropriately. It is also nice for them, because they don't have to make an investment decision each time they call. ("Is this question worth getting charged?") I always prioritize my customers who have this kind of arrangement.

This post by Lynette Chandler at Small Business Branding covers why you need a plan for technical problems before they happen.

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Avonelle is an incredibly talented software developer. She works fast, is economical, and offers great insights into the project at hand. She is also not afraid to speak up when she has concerns about a decision or approach. We’ve utilized her talents on many of our software development projects over the years.

Carrie Rocha, Chief Operating Officer @ HousingLink