Publication Date: 1/18/2010 11:06:43 PM
Most programmers who have been around a few years can tell you horror stories about a software project they worked on. The stories are varied, but most of them involve an “unreasonable” customer who kept changing their minds, and the project suffered from lots of rework and frustration, or perhaps didn’t even get finished. (Even I have a story like that.)
Which is why programmers are often surprised to learn that I don’t charge by the hour. They’ll ask, “Aren’t you worried that the customer will change their mind repeatedly and you’ll lose money?”
Most customers aren’t as dysfunctional as the stories imply. In my experience clients want their projects to go well, and they trust me to help them achieve their objectives. They aren’t trying to get me to do something for nothing.
But more importantly, charging by the hour changes the relationship with the customer – and not for the better. It forces them to trust the programmer without the programmer haven’t to show them the same courtesy. Now the customer must trust that hours are being reported accurately. They must trust that the programmer isn’t goldbricking. And it tells the customer that the programmer doesn’t care about results – only time.
Is it no wonder that the client relationships can deteriorate under these circumstances?
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Avonelle is a talented expert in her field. She has blended well with our team and built applications that we are proud to deploy to our associates. Her talents helped us execute a vision expediently and with quality. If we could do it all over again, we wouldn’t change a thing.
Peter Edstrom @ Renewal by Andersen
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